Payment and Orders
1. How can I place an order?
You can place an order directly on our website “Kesariya Rajwada” by adding your preferred product to the cart and proceeding to checkout. Simply follow the instructions to provide your shipping and payment details.
2. What payment methods do you accept?
We accept UPi and debit / credit cards
3. Is it safe to make payments on your website?
Yes, it is completely safe to make payments on our website “Kesariya Rajwada”. We use secure payment gateways and SSL encryption to protect your personal and financial information. Whether you pay through UPI, debit card, or credit card, all transactions are processed safely to ensure a smooth and secure checkout experience.
4. Can I cancel or modify my order after it's placed?
Once an order is confirmed, modifications or cancellations may not be possible as our products are often made to order. However, you can reach out to our support team immediately, and we’ll do our best to assist you.
5. Do you offer international shipping for ethnic wear?
Yes, Kesariya Rajwada offers worldwide shipping so you can enjoy our regal collection wherever you are.
Shipping and Delivery
1. What are your shipping options?
We “Kesariya Rajwada” offer standard and express shipping options. You can choose your preferred method during checkout, and estimated delivery times will be provided based on your location.
2. How long does delivery take?
Orders are usually processed within 3–5 business days. Delivery timelines depend on your location — domestic deliveries take 5–7 business days, while international orders may take 10–15 days.
3. Do you offer international shipping?
Yes, we “Kesariya Rajwada” offer international shipping to selected countries. Shipping rates and delivery times vary depending on the destination, which will be calculated at checkout.
4. How can I track my order?
Once your order is shipped, you’ll receive an email with your tracking details. You can use that link to track your order in real-time.
5. What should I do if my order is delayed?
If your order hasn't arrived within the estimated delivery time, please contact our customer service team with your order details, and we will assist you in locating your package.
Returns and Refunds
1. What is your return policy?
We “Kesariya Rajwada” accept returns within 30 days of purchase, as long as the item is in its original condition and packaging. Please contact our customer service to initiate a return.
2. How do I request a refund?
To request a refund, you need to first return the item following our return process. Once we receive and inspect the returned product, we will process your refund to the original payment method within 5-7 business days.
3. Are there any items that cannot be returned?
Yes, certain items like customized products or clearance items may not be eligible for returns. Please review “Kesariya Rajwada”return policy for a full list of non-returnable items.
